Shipping policy

Last updated: September 30, 2026

Free shipping on every order

Shipping is free on all orders — no minimum purchase required.

Where we ship

We currently ship to addresses within the United States only, including P.O. boxes and APO/FPO/DPO addresses (military addresses may take longer).

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day. During peak periods and sales, processing may take slightly longer.

Delivery time

Once shipped, orders are delivered within 5–8 business days. In total, please allow approximately 6–11 business days from the date of your order. Delivery times are estimates and are not guaranteed; carrier delays, weather and holidays can affect transit time.

Order tracking

When your order ships, we'll email you a confirmation with a tracking number. You can also track your order from our Track Order page. Please allow up to 48 hours for tracking information to update.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible — we can update the address only before the order ships.

Lost, delayed or damaged packages

If your tracking shows your package was delivered but you can't find it, check with neighbors and your local carrier office, then contact us within 7 days. If your order arrives damaged, email us within 7 days of delivery with photos and we'll make it right.

Taxes

Applicable sales tax is calculated and shown at checkout based on your shipping address.

Returns and exchanges

Returns and exchanges are accepted within 30 days of delivery; return shipping costs are the customer's responsibility. See our Return & Refund Policy for details.

Contact

Owendy
1460 S Carriage Ln, New Berlin, WI 53151, United States
Phone: +1 (414) 405-2452
Email: support@owendy.shop
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time (excluding U.S. federal holidays)