Refund policy

Last updated: September 30, 2026

We want you to love every piece you receive from Owendy. If something isn't right, our returns are hassle-free: you have 30 days from the date your order is delivered to request a return or an exchange.

Eligibility

  • Items must be unworn, unwashed, unaltered and in their original condition, with all original tags attached and in their original packaging.
  • Items must be accompanied by proof of purchase (your order number or receipt).
  • For hygiene reasons, underwear, bras, swimwear and earrings can only be returned if unworn, with the hygienic liner and tags intact.
  • Gift cards and items marked "Final Sale" at the time of purchase cannot be returned.

How to start a return

  1. Email us at support@owendy.shop with your order number and the item(s) you would like to return or exchange.
  2. Our team will reply within one business day with your return authorization and the address to send your item(s) to.
  3. Pack the item(s) securely and ship them back using a trackable shipping method. Items sent back without first requesting a return cannot be accepted.

Return shipping costs

Return shipping costs are the customer's responsibility. We recommend a trackable service, as we cannot be responsible for returns lost in transit. If your item arrived damaged, defective or incorrect, we cover return shipping (see below).

Exchanges

We gladly accept exchanges for a different size or color of the same item, subject to availability. Request an exchange when you contact us; if the size or color you want is unavailable, we will issue a refund instead. Shipping of the replacement item to you is free.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item, and we will make it right at no cost to you, including return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please allow additional time for your bank or card issuer to post the refund. Because shipping at Owendy is always free, there are no outbound shipping charges to refund or deduct; return shipping costs you paid are not refundable unless the item was damaged, defective or incorrect.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@owendy.shop.

Contact

Owendy
1460 S Carriage Ln, New Berlin, WI 53151, United States
Phone: +1 (414) 405-2452
Email: support@owendy.shop
Support hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time (excluding U.S. federal holidays)